Grange Land Rover Hatfield Service Advisor Apprenticeship
Jaguar Land Rover
- 02/03/2026
- £7.55 per hour
- Apprenticeship - Level 2
- Hatfield AL10 9US
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do?
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:
- Interpreting customer concerns and comments and liaising with Service Technicians.
- Booking/scheduling vehicle services.
- Liaising with customers about any additional work required.
- Estimating time and costs associated with repairs.
- Handling customer complaints.
- Responding to customer requests.
- Tracking the vehicle through the workshop.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location
Training Provided
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Jaguar Land Rover Academy.
This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way.
Qualifications received
(England: Standard)
On successful completion of the one-year programme, you will receive the following:
- Level 2 Customer Service Practitioner Standard
- JLR specific certifications
(Scotland/ Wales/ N.Ireland: Framework)
On successful completion of the 15-month programme, you will receive the following:
- Level 2 / Level 5 in Customer Service
- JLR specific certifications
Scottish and Welsh training groups are subject to minimum numbers signed up on a course. Please speak to your recruitment advisor for further information.
Future prospects
There are lots of opportunities to develop your career within our expanding retail network.
Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path.
Job Ref: 12910
