TPS for Volkswagen Group Parts Sales Executive Apprentice - Derby TPS

• 09/11/2023
• from £10,972
• Apprenticeship - Level 2
• Unit 10 Racecourse Industrial Park Mansfield Road Derby DE21 4SX

TPS are looking for the next generation of Parts Sales Executives to join their sites across the UK through the Volkswagen Group Apprenticeship Programme. If you have a passion for customer service, or a desire to build a career within sales, but don’t know where to start, our apprentice positions could be for you!

Working alongside a team of experienced sales professionals, you will gain an understanding of what it takes to be successful in parts sales, expert product knowledge and how to provide excellent customer service.

You will also develop life skills such as teamwork, leadership and communication while you work both behind the scenes and at the front desk.

The role requires you to be professional and approachable so that you can accurately assess customer requirements, advise them on parts required and process orders efficiently in a busy environment.

TPS was the first trade operation to be owned and run by an automotive manufacturer – Volkswagen Group UK Limited.

This means we can offer the ultimate trade experience delivering Volkswagen Group Genuine Parts™ to our customers daily. Every TPS Centre’s extensive parts stock is maintained by the Volkswagen Group and is dedicated to the needs of our local trade customers.

We’re still growing and constantly evolving to meet the needs of our customers. There has never been a more exciting time to join our business and be part of our team.

As a Parts Sales Executive some of your key objectives will include:

• Inbound/Outbound call handling
• Taking cash and credit card transactions
• Delivering excellent customer service
• Strong communication skills
• Good IT skills
• Teamwork
• Using your product knowledge provide advice to customers
• Maintenance of accurate paperwork for Centre and customer records
• Efficient processing of customer orders
• Contributing to the delivery of sales targets

Training provided:

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.

On successful completion of the one-year programme you will receive the following:

• Level 2 Customer Service Practitioner Standard
• Brand specific certifications

Scotland, Northern Ireland, Wales: Framework

• Level 2 / Level 5 Customer Service Apprenticeship
• Brand Specific certifications

Desired skills

Our ideal Parts Sales Executive Apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.

As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided)

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service
• Interest in vehicle engineering

Future prospects

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Minimum entry requirements

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A – C or above in English, Maths and either a Science or Technical subject.  

'Equivalent' grades include:

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Please note:

As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills and experiences regardless of ethnicity, gender, sexual orientation or any other protected characteristic.

Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. If you have any questions, please contact us on 0800 587 3051.

Job Ref: PSEDerbyTPS