Customer service and retail - standards

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Achieve excellence in customer service and profitability A retail leader demonstrates vision and drive to achieve excellence in customer service and profitability. During the retail leadership apprenticeship, you’ll act as

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Arrange, conduct and manage funerals A funeral director has overall responsibility for the client and the deceased by arranging, conducting and managing the funeral. During the funeral director apprenticeship, you’ll

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Supervise staff, their work and sales within a retail environment A retail manager is responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom

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