Customer service and retail - standards

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Achieve excellence in customer service and profitability A retail leader demonstrates strategic vision and drive to achieve excellence in customer service and profitability. As a retail leader, you’ll act as

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Arrange, conduct and manage funerals A funeral director has overall responsibility for the client and the deceased by arranging, conducting and managing the funeral. In this role, you’ll act as

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Make bakery products in a craft, plant or retail bakery There are many varied employment and career opportunities in the bakery industry. This is a core and option apprenticeship standard.

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Supervise staff, their work and sales within a retail environment A retail manager is responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom

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Sell fish and seafood products, and advise customers on how to prepare them Fishmongers are responsible for preparing and selling fish, and shellfish products, to members of the public. As

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