Public service operational delivery officer

Public service operational delivery officer

Work in local and central government to ensure the public gets the services and protection they need

An operational delivery officer makes sure that citizens get the services and protection they need, and help people understand what is available and what they need to do to comply with the rules. As an apprentice, you’ll be able to do one of hundreds of jobs in most departments and agencies in central government, as well as in local government, delivering services for towns, cities, boroughs and counties. You’ll deal with different types of customers, delivering a range of public services, but the skills and behaviours you need will be the same whatever you do. Operational delivery officers also bring data and evidence together, making sure it is correct. You may also be considering applications, analysing information and making decisions.


Duration: 12 months

Relevant school subjects: Business studies

Entry requirements: Aged 16 or over

Achievement upon completion: Level 3 (Advanced)—equivalent to A-levels

Potential salary upon completion: £18,000 per annum

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