Group 1 JLR Aftersales Centre Guildford Service Advisor Apprenticeship

• 27/04/2026
• £7.55 per hour
• Apprenticeship - Level 2
• Guildford GU1 1SZ,

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:

• Interpreting customer concerns and comments and liaising with Service Technicians.
• Booking/scheduling vehicle services.
• Liaising with customers about any additional work required.
• Estimating time and costs associated with repairs.
• Handling customer complaints.
• Responding to customer requests.
• Tracking the vehicle through the workshop.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Qualifications required  

GCSE grades 9 – 3 (A – D) or equivalent in English, Maths and two other subjects are required.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A – D or above in English, Maths and either a Science or Technical subject.

'Equivalent' grades include:

· BTEC first diplomas and certificates
· OCR Nationals
· Key Skills Level 2
· NVQs
· Essential Skills (Wales)
· Functional Skills Level 2
· Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Personal qualities  

As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task.

Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:

· A willingness to learn
· Teamwork
· Quality focus
· Personal responsibility and resilience
· Problem solving

Things to consider  

There are lots of opportunities to develop your career within our expanding retail network.
Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path.
Please note

The latest information on the Apprentice National Minimum Wage can be found at https://www.gov.uk/become-apprentice/pay-and-conditions

As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation, or any other protected characteristic.

English and Maths guidance from the government changed on 11/02/25. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.

The closing date for this vacancy is 7th April and interviews are expected to be held week commencing 16th March. We reserve the right to close the advert early if we receive a sufficient number of applications. We therefore advise candidates to submit their applications as early as possible to avoid disappointment.

Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. Due to the high number of applications, we cannot provide a timescale on when you are likely to receive a response. As most of our roles are recruited for on an ongoing basis, we will contact you if you are successful at progressing to the next step. It is not possible for us to contact every applicant individually. If you have not heard back on a specific vacancy but find another opportunity that is of interest to you, we welcome an additional application.

Job Ref: 13118