Hatfields JLR Hull Service Advisor Apprenticeship

• 01/05/2026
• £7.55 per hour
• Apprenticeship - Level 2
• Livingstone Rd, Hessle HU13 0EG,

The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do? 

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include: 

• Interpreting customer concerns and comments and liaising with Service Technicians. 

• Booking/scheduling vehicle services. 

• Liaising with customers about any additional work required. 

• Estimating time and costs associated with repairs. 

• Handling customer complaints. 

• Responding to customer requests. 

• Tracking the vehicle through the workshop. 

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. 

Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location

Qualifications required  

GCSE grades 9 – 3 (A – D) or equivalent in English, Maths and two other subjects are required.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A – D or above in English, Maths and either a Science or Technical subject.  

'Equivalent' grades include:

BTEC first diplomas and certificates

OCR Nationals

Key Skills Level 2

NVQs

Essential Skills (Wales)

Functional Skills Level 2

Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Personal qualities  

As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task.

Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:

A willingness to learn

Teamwork

Quality focus

Personal responsibility and resilience

Problem solving

Things to consider  

We understand the importance of diversity and inclusion. We welcome applications from all backgrounds, especially underrepresented groups such as female applicants or applicants from ethnic minorities.

English and Maths guidance from the government changed on 11th February 2025. This employer wishes to support upskilling in both English and Maths but understands that some applicants aged 19+ may not have the advertised entry grades. These are desired but not essential for success – applications specifically for candidates aged 19+ who have achieved a grade 3/D will be reviewed on a case-by-case basis. Applicants aged 16-18 are subject to entry grades of a 4 or above or equivalent as advertised.

Please do not contact the retailer. Inspiro Learning are the main point of contact for this vacancy and carry out the full recruitment service for the JLR network. Approaching the retailer directly will not always help your application.

Due to the high number of applications, we cannot provide a timescale on when you are likely to receive a response. As most of our roles are recruited for on an ongoing basis, we will contact you if you are successful at progressing to the next step. It is not possible for us to contact every applicant individually. If you have not heard back on a specific vacancy but find another opportunity that is of interest to you, we welcome an additional application.

Application instructions  

In order to be considered for this role, you are required to complete an online application via the link listed. Your online application will be forwarded to our specialist recruitment team. If you are successful in your application, they will talk to you directly and guide you through the next stages of application.

Job Ref: 13129