Marriott Audi Ipswich - Sales Handover Specialist Apprentice

• 01/04/2026
• £7.55 per hour
• Apprenticeship - Level 2
• IP3 9SQ

This job role has responsibility for co-ordinating all required activities from the point of an agreed customer purchase, through to customer handover & follow-up. This will include all actions to ensure compliance with all internal processes and associated regulatory requirements. Further responsibilities include all activities required to ensure the physical and digital sales vehicle presentation standards are adhered to and maintained at all times in accordance with the prevailing policies and guidelines.  

The key purpose of this role is to provide each customer with a bespoke and exceptional customer handover experience, whilst maximising all sales opportunities of all applicable products and services. Customer satisfaction & retention are within the primary objectives of this function, with particular focus on supporting the long-term strategy of creating a mutually beneficial & sustainable customer ownership cycle. The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.   

Key Tasks & Responsibilities 

• Operate as the primary point of contact for all allocated customers upon reaching an agreement to purchase with allocated Sales Executive 

• Provide customers with all applicable information relevant to their specific purchase in relation to preparation standards/processes & anticipated timelines for handover 

• Establish a preferred method and frequency of contact with each customer, ensuring this is clearly and accurately recorded in relevant systems including appropriate customer contact permission preferences. 

• Provide customers with details of all available merchandise and accessories for consideration during preparation stage. 

• Provide follow-up propositions to customers for any applicable vehicle maintenance plans and Insurance products (where opportunities exist depending upon customer demands and needs outcome from Sales Executive consultation) 

• Liaise with internal departments and any applicable third party contractors in order to arrange and complete all mechanical and cosmetic vehicle preparation, ensuring all preparation costs are within agreed parameters and timelines are adhered to. 

• To process all administrative tasks required to ensure vehicle payments are processed and all Finance & Insurance products are activated in accordance with prevailing policies and financial regulatory requirements (FCA Compliance)  

• Provide customers with ongoing contact as agreed throughout preparation stage, ensuring all relevant queries and requirements are anticipated and catered for. Utilise digital tools and resources to enhance customer experience dependent on customer preferences (including personalised video and product functionality video content where appropriate)  

• Ensure customers are provided with access and appropriate guidance on all digital tools applicable in relation to delivery tracking (New Car) and vehicle Connectivity (WeConnect), ensuring digital account activations are processed in accordance with required process. 

• Provide regular and appropriate summary updates to Sales team in order to ensure collective awareness of all customer interactions ‘post-sale’.  

• Conduct pre handover inspections & checks in accordance with prescribed process within the stipulated timelines. Arrange any remedial actions required and liaise with customers where delays or difficulties are anticipated in a timely and professional manner, seeking assistance where required. This extends to all applicable administration in addition to any and all vehicle checks. 

• Ensure customer is aware of all requirements for handover to be completed in relation to part exchange considerations, documentation and vehicle ancillaries (spare keys, SATNAV discs/SD cards for example)  

• Arrange and conduct vehicle handover with customer ensuring vehicle is fully prepared to the required standards. Handover to be conducted in accordance with customer bespoke requests considerations. This may extend to home deliveries where practicable. 

• Part Exchange vehicle to be inspected prior to completion of handover. Images to be captured in readiness for trade listing where appropriate, Any concerns identified beyond those captured during part exchange sales appraisal to be addressed in liaison with General Sales Manager and customer. 

• Co-ordinate activities in relation to Trade management/disposal in conjunction with General Sales Manager & Group Used Car Manager. 

• Provide formal introduction to Service Department, ensuring customer is qualified in relation to their intention for vehicle maintenance. This should include a further discussion on benefits of vehicle maintenance/service plans where appropriate 

• Conduct follow-up contact as agreed with customer (24 hrs post sale unless agreed otherwise) 

• Conduct one-month customer follow up (unless agreed otherwise). Further proposition of service/maintenance plan where appropriate and invite customer to attend for vehicle VHC & courtesy wash.  

• Maintain Used Vehicle display in accordance with prevailing standards at all times. Including the provision of all Approved PoS material and accurate vehicle & pricing information. This activity will be supported by Sales Executives where required/appropriate. 

• Photography & video of all Used vehicles to be completed in accordance with prevailing standards with regard to quality & timelines as stipulated. This includes all company vehicles allocated to individuals and/or departments within the business, ensuring all vehicle imagery is captured prior to being released for use/display. 

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. 

Qualifications required  

English / Maths / One other subject

Enter the first subject. You will be able to add additional qualifications once you have filled in the details for the first qualification.

Grade

9 – 4 (A – C)

Personal qualities  

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

On successful completion of the one-year programme, you will receive the following:

Level 2 Customer Service Practitioner Standard

Brand specific certifications

Things to consider  

The latest information on the Apprentice National Minimum Wage can be found at https://www.gov.uk/become-apprentice/pay-and-conditions

Application instructions  

In order to be considered for this role, you are required to complete an online application via the link listed. Your online application will be forwarded to our specialist recruitment team. If you are successful in your application, they will talk to you directly and guide you through the next stages of application.

Job Ref: 12983