Debt adviser apprenticeship

Assess a customer’s circumstances and provide suitable advice

A debt adviser can work at local authorities, charities and commercial organisations, all of which provide free debt advice to customers. During the debt adviser apprenticeship, you’ll assess a customer’s full circumstances and provide suitable advice to enable them to best manage their debts. This advice must be delivered to a high quality and always in line with rules, guidance and principles. Typical activities include making suitable enquiries in order to understand the customer’s past decisions, present difficulties and future aspirations. You’ll then assess the holistic picture, including the customer’s income and expenditure, family composition, debt commitments, and any factors affecting wellbeing, vulnerabilities or health, which you’ll analyse to create a customer budget and an accurate customer financial statement. You’ll handle confidential and sensitive information, providing the customer with information about all available suitable solutions, which can range from budgeting advice through to formal insolvency solutions. You’ll develop a comprehensive awareness of all potential debt solutions in order to carefully weigh their advantages and disadvantages for each customer’s individual circumstances.


Duration: 18 months

Relevant school subjects: Maths

Entry requirements for the debt adviser apprenticeship: Depend on employer, but likely GCSEs or equivalent qualifications or relevant experience

Achievement upon completion: Level 3 (Advanced) – equivalent to A-levels

Potential salary upon completion: £22,000

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