Help service users find the information and resources they need
During the library, information and archive services assistant apprenticeship you’ll help service users find the information and resources they need in order to resolve their specific query. User needs will vary across sectors and could include finding textbooks to support their learning; legal materials to support law activities; images to create a design; trademark information to create a new product; or health information to diagnose a patient. Digital services, digital literacy, information literacy, general literacy, customer service, problem solving, organisation of resources and systems underpin and characterise the work in this profession. Using highly specialised skills and knowledge, you’ll be responsible for creating, gathering, organising, storing and accessing specific information, resources and knowledge that relates directly to the services offered within physical and digital collections. You’ll also provide essential support to service users assisting them to search and make use of that information.
Duration: 18 months
Relevant school subjects: ICT and English
Entry requirements for the library, information and archive services assistant apprenticeship: Depend on employer, but likely GCSEs or equivalent qualifications or relevant experience
Achievement upon completion: Level 3 (Advanced)—equivalent to A-levels
Potential salary upon completion: £22,000 per annum
Find out more: www.apprenticeshipguide.co.uk
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