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Set users up on systems, provide support and solve problems to help organisations run smoothly

An infrastructure technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem-solve and troubleshoot non-routine problems. As an apprentice infrastructure technician, you’ll set users up on systems and provide support when they need it, rectifying issues to maintain the organisation’s productivity. You’ll work both independently and as part of a team, using written and verbal skills to deal with colleagues, customers and clients. Problem solving is key to this role, so you’ll develop the ability to apply structured techniques to common and non-routine problems, testing methodologies, and troubleshooting and analysing problems by selecting the appropriate digital tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required.


Duration: 12 months

Relevant school subjects: ICT

Entry requirements: Five GCSEs, including English, maths and a science or technology subject, a relevant level 2 apprenticeship, other relevant qualifications and experience, or an aptitude test with a focus on IT skills

Achievement upon completion: Level 3 (Advanced)—equivalent to A-levels

Potential salary upon completion: £21,000 per annum

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