“There is no right or wrong journey.”

Kiera’s background in psychology is helping her understand what motivates customers as she strives for more. Kiera is now a business analysis apprentice.

Future-forward thinking 

“I was always extremely interested in mental health. After doing psychology for my A-Levels, I knew I wanted to study the subject further at university. After I finished my degree, I realised that as much as I loved psychology, I just didn’t think I loved it enough to make it my career. I wanted to be somewhere where I could progress and build a long-term career.” 

Dreaming big 

“I never thought I’d work at Lloyds Banking Group. I just didn’t think it was for me, I didn’t see where my skills would fit in. After doing some research, I realised how much actually happens within the business, and what you can achieve. I thought ‘I’m just going to go for it’ because I know people tend to find long-term careers at Lloyds Banking Group.” 

A family affair 

“I knew people stick around at Lloyds Banking Group because of my sister. By t