Digital Support Apprentice

• 22/05/2026
• £18,000 per annum
• Apprenticeship - Advanced apprenticeship: level 3
• 200 Glasgow Rd, Whins of Milton, Stirling, FK7 8ES

Employer description: 

Established in 1953, the Ogilvie Group started life as a construction company in Stirling, Scotland. An on-going diversification strategy has seen the company successfully branch out into areas including Vehicle Contract Hire, Daily Rental, IT, Surveying and House Building.

Ogilvie Fleet Ltd is the UK’s leading independent leasing company with over 20 customer service awards in the last decade

Overview:

Do you want to be a part of a company that leads the way in customer service and innovation?  

We have an exciting opportunity for a Digital Rental Support Apprentice to join our award-winning team.  

Responsibilities:

Working within our established team you will be responsible for:  

• Provide digital support to distribute damage claims to customers via Microsoft Outlook and 1Link (industry specific rental software).
• Become a 1Link superuser for the business.
• Be the first point of contact for bookings, reservations, re-rents, and quotations via the Key2 (internal system) and Microsoft Outlook with accuracy and attention to detail.
• Liaise with internal departments to ensure smooth communication and timely completion of tasks and rental enquiries, triaging enquiries to rental team management when appropriate.
• Monitor outstanding and tasks, taking appropriate follow-up action using the Key2 and 1Link (industry specific rental system) systems.
• Complete daily support tasks to support rental operations.

Desirable skills:

• Excellent organisational and time management skills.
• Good communication skills both written and oral.
• Ability to work well as a team.

Salary: £18,000 per annum.

Working hours: 38.5 hours per week, Monday to Friday.

Benefits:

• Generous contributory personal pension scheme.
• Access to well-being champions and mental health first aiders.
• Employee assistance programme including 5 counselling sessions.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Job Ref: 85763