IT Support Apprentice

  • 09/12/2026
  • £19,747/year
  • Apprenticeship - Advanced apprenticeship: level 3
  • Paisley, PA1 2BE
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IT Support Apprentice - Job Ref: 8658996

Kick-start your IT career with UWS!

Are you passionate about technology and helping people solve problems?

The University of the West of Scotland is looking for a motivated and enthusiastic IT Support Apprentice to join our IT Service Desk team. This is an excellent opportunity to gain hands-on experience while working towards a nationally recognised Digital Helpdesk Support SCQF Level 6 qualification. Following this, you may then have the chance to progress onto do your level 8 qualification and advance further within IT.

As part of our IT team, you'll provide first-line technical support to staff and students, helping to keep the University's digital services running smoothly.

Responsibilities:

  • Provide first-line IT support via phone, email and service desk systems

  • Assist users with Microsoft 365 applications including Teams, Outlook and Office

  • Support the setup and configuration of laptops, desktops and mobile devices

  • Troubleshoot hardware, software and Windows-related issues

  • Log, track and resolve support requests while delivering excellent customer service

  • Create and maintain simple user guides and knowledge base articles

  • Develop skills in digital technologies, networking, cyber security and cloud services

What we're looking for:

  • Passion for IT and technology

  • Strong communication and customer service skills

  • A positive attitu