IT Support Apprentice

  • 27/11/2026
  • £20,000/year
  • Apprenticeship - Higher apprenticeship: level 4
  • G2 2RQ
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IT Support Apprentice - Job Ref: 8585870

Ready to turn your passion for technology into a career?

Valorem First is looking for a motivated and enthusiastic IT Support Apprentice to join our growing team. This is an exciting opportunity to gain hands-on experience in a professional IT environment while working towards a nationally recognised SCQF Level 8 IT Support qualification.

Working alongside experienced IT professionals, you'll develop practical skills in technical support, troubleshooting, customer service, digital transformation, and IT service delivery while building the foundations for a long-term career in technology.

What you'll be doing:

  • Providing first-line IT support to users via phone, email, and ticketing systems

  • Diagnosing and resolving hardware, software, and connectivity issues

  • Setting up and configuring laptops, desktops, mobile devices, and user accounts

  • Supporting Microsoft 365 applications and cloud technologies

  • Monitoring and maintaining IT systems and services

  • Managing IT assets and maintaining accurate documentation

  • Assisting with IT projects, system upgrades, and continuous improvement initiatives

  • Delivering excellent customer service and ensuring timely resolution of support requests

What we're looking for:

  • A genuine interest in technology and IT

  • Strong communication and problem-solving skills

  • A proactive attitude and willingness to lear