Credit controller and collector apprenticeship

Monitor and manage customer accounts, and follow financial policies to collect money owed to organisations

Credit management is a critical function in every business, as it ensures that they are paid for products sold and services rendered. Without this central role, cash flow would be left unprotected, risking financial stability and the livelihoods of everyone concerned. During the credit controller and collector apprenticeship, you’ll typically be trained to set policies, facilitate sales, and manage financial risk and customer relationships. Tasks include monitoring and managing customer accounts, and following organisational policies to collect monies owed and ensure that work quality targets are met. This requires proactive interaction with customers who have not paid or who have reached credit limits or terms in order to minimise bad debts, while retaining positive relationships for the longer term. This is a fast-paced and target-driven role, so you’ll develop a detailed knowledge of law, regulations and the business environment.


Duration: 12 months

Relevant school subjects: Maths

Entry requirements for the credit controller and collector apprenticeship: GCSEs in maths and English, or equivalent qualifications or relevant experience

Achievement upon completion: Level 2 (Intermediate)—equivalent to GCSEs

Potential salary upon completion: £20,000 per annum

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