Customer service specialist apprenticeship

Deal with customer queries, purchases and complaints

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support. During the customer service specialist apprenticeship, you’ll become a referral point for dealing with more complex or technical customer requests, complaints and queries, sometimes dealing with more complicated or ongoing customer problems. As a developing expert in your organisation’s products and/or services, you’ll work as a team to share knowledge with your colleagues. You’ll gather and analyse data and customer information that could influence change and improvements in service. You’ll use IT systems to carry out your role with an awareness of other digital technologies. This role could be carried out in many types of environments, including contact centres, retail, webchat, service industry or any customer service point. you’ll have good interpersonal skills and may have already worked in a customer-faced role and would like to take things further.


Duration: 15 months

Relevant school subjects: ICT and business studies

Entry requirements for the customer service specialist apprenticeship: Advanced interpersonal skills and experience of working with customers in some capacity

Achievement upon completion: Level 3 (Advanced)—equivalent to A-levels

Potential salary upon completion: £22,000 per annum

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