Funeral team member apprenticeship

Create a good first impression, put clients at ease, take information and answer questions

A funeral team member is the first point of contact for the business, so must create a good first impression, put clients at ease, take information, answer questions or find answers, building good client relationships and confidence while upholding the image of the business. During the funeral team member apprenticeship, you’ll need to make a positive difference to your clients at a challenging, emotional time, and contact with the deceased is a key aspect of any role within this industry. Working with people and feeling passionate about supporting and assisting clients makes it a rewarding and worthwhile job that provides excellent career opportunities. Funeral team members will specialise in one of two roles. A funeral arranger supports the funeral director by arranging funerals and pre-payment plans, handling customer enquiries, sales and after care either on or off site. Administration and payment reconciliation is a part of this role. A funeral operative plays an active role in assisting the funeral director on funerals, cleaning and driving a variety of vehicles, bringing the deceased into care, preparing the deceased and coffins, and supporting client visits.


Duration: 12 months

Relevant school subjects: Business studies

Entry requirements for the funeral team member apprenticeship: Must display dignity, respect, sensitivity, empathy, professionalism, caring, adaptability, flexibility, resilience and integrity. Operatives need a valid driving licence

Achievement upon completion: Level 2 (Intermediate)—equivalent to GCSEs

Potential salary upon completion: £22,000 per annum

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