Leisure team member apprenticeship

Support, enhance and deliver the day-to-day operations and services of a leisure or fitness facility

Working as part of a team, you’ll undertake a range of operational duties such as assisting with the opening and closing of the facility, carrying out the routine maintenance of equipment, and maintaining the cleanliness and safety of the environment. At the same time, you’ll ensure programmed activities and services are available for customers. During the leisure team member apprenticeship you could act as a lifeguard, swimming teacher, gym instructor or group activity leader. In a typical working day, you may perform all of these roles in one shift, such as welcoming customers, delivering a gym induction, clean the facility, walk the gym floor or prepare the sports hall for an activity such as badminton. Alongside your operational duties there are five key areas of work all leisure team members will cover; leisure and fitness operations, lifeguard duties, swimming teaching duties, gym instruction and leading group activities. At all times, you’ll be expected to offer excellent customer service. You’ll develop excellent product knowledge and signpost customers to appropriate activities, achieving additional sales and promoting the activities. Customers can be wide ranging, so you’ll require a sound understanding of individual and group needs. This role requires empathy, professionalism and an ability to work flexibly.

Duration: 18 months

Relevant school subjects: PE

Entry requirements for the leisure team member apprenticeship: Depend on employer, but likely GCSEs or equivalent qualifications or relevant experience

Achievement upon completion: Level 2 (Intermediate)—equivalent to GCSEs

Potential salary upon completion: £18,000 per annum

Find out more: www.apprenticeshipguide.co.uk