IT Helpdesk Apprentice

  • 27/11/2026
  • £19,000/year
  • Apprenticeship - Advanced apprenticeship: level 3
  • RG24 9RA
Apply Now Or View QA Details
IT Helpdesk Apprentice - Job Ref: 8569367

At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.

Responsibilities:

  • Provide first- and second-line technical support to end-users, troubleshooting and resolving hardware and software issues

  • Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients

  • Install, configure, and maintain operating systems and software applications

  • Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships

  • Monitor and maintain computer networks

  • Analyse system logs and identify potential issues or trends

  • Collaborate with other IT teams to resolve complex technical problems

  • Assist in the development and implementation of IT policies and procedures

Required skills:

  • About to work from the office everyday

  • Have a valid full UK driving license

  • Live within 45 minutes of RG24 9RA

  • Happy to undergo a basic DBS check

  • About to join our on-call rota (Monday – Sunday) for