Aviation customer service operative apprenticeship

Ensure the safe, efficient and effective check-in, boarding, departure and arrival of people

Working in a range of environments, such as a commercial airport, military base, Royal Navy aircraft carrier, heliport or other airfield, you’ll ensure the safe check-in, boarding, departure and arrival of people and any accompanying goods. During the aviation customer service operative apprenticeship, you’ll work in a highly regulated environment and in very organised teams, often to tight schedules. Day-to-day duties will include providing help and support during the check-in process, greeting passengers, handling VIPs and provide for any special passenger assistance. You’ll also need to handle any disruption or complaints that may occur, staying vigilant of security risks at all times, with a responsibility to identify potentially dangerous goods or security alerts. You’ll have good communication skills and work well as a team.


Duration: 12 months

Relevant school subjects: Geography

Entry requirements for the aviation customer service operative apprenticeship: Depend on employer, but likely GCSEs or equivalent qualifications or relevant experience

Achievement upon completion: Level 2 (Intermediate)—equivalent to GCSEs

Potential salary upon completion: £20,000 per annum

Find out more: www.apprenticeshipguide.co.uk

Order the 2023-4 printed Guide

Order Now
Printed App Guide
Dive Right in, Start Your Apprenticeship Search Now

Or still want to find out a little more first? Read our FAQ’s or visit our guidance section.

Follow our socials for apprenticeship tips and resources: