Information communications technician apprenticeship

Deliver the efficient operation and control of IT systems

Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. Therefore, it is important to ensure optimal performance at all times and it is the role of the information communications technician to achieve this. During the information communications technician apprenticeship you’ll provide support to internal or external customers by using tools or systems to problem solve routine or non-routine problems. You may need to install and configure computer systems, diagnose faults and solve technical problems—these could include slow performance, connection problems, or an inability to access data. Within the apprenticeship, you could choose to specialise as a support technician and work in a helpdesk environment, resolving user queries and faults. A network technician—usually desk-based—may be involved in installing networks or reporting on performance statistics. A digital communications technician provides specialist communications and IT equipment for larger organisations. You’ll need to be self-motivated and demonstrate a productive and organised approach to your work.

Duration: 18 months

Relevant school subjects: ICT and maths

Entry requirements for the information communications technician apprenticeship: Depend on employer, but likely GCSEs or equivalent qualifications or experience

Achievement upon completion: Level 3 (Advanced)—equivalent to A-levels

Potential salary upon completion: £24,000

Find out more: www.apprenticeshipguide.co.uk