Digital support technician apprenticeship

Support and implement digital operations and transformation projects

A digital support technician is needed in all organisations, across sectors, because digital technologies are increasingly being applied to maximise productivity. As a result, people are required to support and implement digital operations and transformation projects. On the digital applications technician apprenticeship, you’ll help your organisation and its internal users to maximise their use of digital technologies and adapt to and exploit changes to meet organisation objectives and maximise productivity. As a digital service technician, you’ll support external customers and clients though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely; and to diagnose and resolve their problems with access to and use of the digital technologies.


Duration: 15 months

Relevant school subjects: ICT, maths

Entry requirements for the digital support technician apprenticeship: Depend on employer

Achievement upon completion: Level 3 (Advanced)—equivalent to A-levels

Potential salary upon completion: £24,000 per annum

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